What’s at stake when customers migrate

Delta Ndou #digitaldialogue Per Harvard Business School’s Professor Richard Tedlow, businesses fail either because they leave their customers (by arbitrarily changing a strategy that worked for them ...
The gradual adoption of Facebook Live by high-profile figures -particularly popularised by Olinda Chapel-Chideme pictured here with estranged husband Desmond a.k.a Stunner - seems to be occurring with hardly any eyelid batting among stakeholders within the broadcasting sector

When innovating, leave no customer behind

Digital Dialogue with Delta Milayo Ndou A story is told (though I cannot vouch for its authenticity) of a village somewhere in rural Zimbabwe where a well-meaning NGO distributed mosquito nets to the...
A more recent case study of digital disruption in action is the Ruvheneko Parirenyatwa exclusive live interview conducted with Stunner via Facebook Live which garnered tens of thousands of views, hundreds of shares and over 10 000 comments on Facebook alone

Facebook Live: Disruption in action

Delta Milayo Ndou  #Digital Dialogue— A 30-minute live broadcast of a church service on ZTV will cost no less than $862 (including Value Added Tax). In contrast, a 30-minute live broadcast of a...

Cashless society becoming reality

Delta Milayo Ndou #Digital Dialogue A recent picture of an enterprising legal vendor who uses a portable POS device (also referred to as a swiping machine) to facilitate transactions with his clients...
Prosper The Comic Pastor

Starved viewers binge on online videos

Delta Milayo Ndou #digitaldialoue— I would undoubtedly be accused of gross exaggeration if I argued that among the many deprivations Zimbabweans have suffered over the years, the lack of qualit...
The myth of like-mindedness must be completely rejected to avert heartbreaks when the gospels we preach on social media are totally contradicted by events that unfold on the ground

Social media: Myth of like-mindedness

Delta Milayo Ndou #DigitalDialogue The results of the US election in which Donald Trump emerged triumphant left many people reeling in shock because the outcome was vastly at odds with predictions fr...

RBZ must embrace social media on bond notes

Delta Milayo Ndou Digital Dialogue The imminent introduction of bond notes is a subject that is fraught with miscommunication, confusion, anxiety and general public hysteria. Understandably so given ...